Conflict Resolution
In dealing with other human beings on issues of
importance, conflict is inevitable.
Effectively
dealing with conflict is one of the toughest challenges facing most
managers and supervisors. It might be easy to say that conflict
can be productive, but on too many occasions, people have unfortunately
encountered the destructive side of it. The good news is through
this program, people can learn how to work with conflict in a way
that leads directly to more productive outcomes and stronger relationships.
Since all associates experience conflict with
colleagues, literally everyone would benefit from this workshop,
although managers and supervisors are a priority.
Highlights Include:
- The Thomas-Kilman Conflict Mode Instrument.
- A proven constructive feedback process.
- An organization specific case study for practice.
- The opportunity to apply the learning to a
personal conflict via role playing and action planning.
Direct Connection to the Job:
- Participants become more aware of their own
conflict styles.
- They recognize the conflict styles of others.
- Conflict situations are assessed to determine
the appropriate conflict style to use.
- Exercises to practice using the different conflict
modes.
Investment in Performance:
Conflict Resolution |
$4000.00 |
- Includes participant materials for 20 participants
- Additional participant materials are $100.00
each.
|